FAQ – Frequently asked questions

current measures

We assure you that the protection and well-being of our guests is our highest priority and we do everything we can to ensure it,
to give you the included services as usual. All regulations of the Austrian Federal Government and our internal arrangements can be found here.

Altitude

The Naturhotel Forsthofgut is located at an altitude of 800 meters. With the Asitz gondola; you can reach 1,765 meters easily and quickly and can then start into the extensive hiking or skiing area.

Bathrobes for children

We provide bathrobes for our big and small guests. If the size in the room does not quite fit, you can always get a replacement at the reception (DW 9). You can also call from the comfort of your room and we will bring the suitable bathrobe directly to you.

Cancellation 

Cancellation conditions (according to the Austrian hotel & contract conditions)
up to 3 months before arrival - free cancellation possible
up to 1 month before arrival - 40 % cancellation fee
up to 1 week before arrival - 70 % cancellation fee
in the week of arrival - 90 % cancellation fee
Cancellation costs are calculated from the total price.

Check In and out

We guarantee a check-in at 3:oo pm, if you would like to arrive earlier and room is already ready, you can, of course, move into the room. If not we would be happy to offer you our spa bag to bridge the waiting time in order to be able to relax in our waldSPA. On the day of departure we ask you to vacate the room by 11:00 am - if you would like to extend your holiday, you may book a late check out withouth a room. This costs a one-time fee of €29 and you have access to the spa area on the day of your departure an may have some refreshments at the afternoon snack bar before you leave us at 6 pm.

Children's club times and food

Our kid's club is open 7 days a week, daily from 9:00 am to 9:00 pm for children from 2 years. The children can have lunch and dinner during the childcare hours.

Dogs

We are very pleased to welcome your four-legged darling to our house. Our Hotel-Labrador Ira is looking forward to meeting her playmates and will be happy to give you information about her favourite walks. We would like to point out in advance that dogs are not allowed in the restaurant or on the sunbathing lawn / swimming lake. Your dog is welcome in our lobby area and on the terrace. We charge €30/day for your dog. Please understand that we reserve the right to charge a fee for the final cleaning of your room.

ForsthofgutCUISINE

Our ForsthofgutCUISINE offers you a delicacies market with its own bakery, cheese dairy, butcher's shop, coffee bar, juice bar and vegan "Blattwerk" as well as an afternoon snack from 2:00 pm to 5:00 pm and a gourmet meal in the evening based on the 3 cuisine lines ALPINE, REGIONAL and VEGAN.

Location

Leogang is a municipality in the province of Salzburg, in the district of Zell am See. The municipality lies in the Pinzgau in Salzburger Land. 

The hotel is located in the part of town called Hütten, which is about four kilometres from the center of Leogang.

Parking

During your stay, free outdoor parking spaces are available as well as underground parking spaces at an extra charge (10 € per day in summer / 15 € per day in winter).

Ski passes for children

Children under 6 years receive a free Montelino ski pass. You will only be charged € 2,00 deposit for the keycard. Please note that a photo of your child is required on this ski pass. However, this can be done comfortably at our reception.

Ski passes in the hotel

Ski passes are available in winter at the hotel reception. The price is the same as you would pay at the cash desk. We can put the ski passes on your room bill, the use of the keycard will be charged with € 2.00. After your skiing pleasure, you can return the expired ski pass directly at the valley station or have it reactivated for a new ski day at the hotel reception. Please note that proof of age is required to determine the age of the children/youth.

Ski slopes

We are located in the middle of one of Austria's largest ski areas, Saalbach-Hinterglemm-Leogang-Fieberbrunn. From our ski cellar you can easily reach the slopes and in less than 2 minutes you are at the valley station. Also, you can ski in to the hotel directly on various slopes.

Skirental and Skischool

Winter holidays easy and comfortable. In our in-house ski rental and ski shop you will find everything for your perfect ski day. Choose between three different packages of your favourite equipment. Prices can be found here. 
In addition, the Asitz Ski School is in our house twice a day, where you can book your ski lessons easily and simply.

Sledding in Winter

Our sleds in front of the ski cellar are available for our guests free of charge. You can find them anytime in front of our ski cellar. We are also happy to provide you with children's seats and warm seat skins.

Snow guarantee

We have no influence on the weather itself. To ensure your skiing pleasure, our Saalbach-Hinterglemm-Leogang-Fieberbrunn ski area is equipped with the latest snow-making technology.

Spa Opening hours

The pools (family and adults-only area) invite you to swim from 7:00 am. Our sauna areas both open at 11:00 am. The spa areas close at 8:00 pm.

Swimming pool temperatures

The temperatures in our family pool is 31°C, in our 25m sport pool about 28°-29°C. Our pools are open daily from 7:00 am to 8:00 pm for your swimming pleasure.

Use of the spa area before check in or after check out

You've arrived early and your room is not ready for occupancy? You and your family are welcome to use the wellness area free of charge even before you move into your room. If you would like to extend your holiday, we offer you a late check out without room (€ 29.00 one-time fee). Here you have use of the spa area for the whole day on the day of departure and the afternoon snack is also included.